Retail Customer Service Coordinator

MICHAEL KORS ( Montreal, Canada )

Retail February 1, 2012

Job Description

Michael Kors is looking for an enthusiastic, passionate, and dynamic individual to become a part of our team. This position offers growth potential and the ability to be creative within a positive, growing environment. Responsibilities include but are not limited to: Handle and resolve customer complaints in a proper and efficient manner Responding to the queries regarding the products or services related to the brand Prepare and maintain the records of the customer service transactions and interactions Contribute and assist in other departments such as maintenance and development of standards, procedures and policies regarding customer service. Direct the unresolved issues and requests to the appropriate designated resource. Skills and Specifications: Strong bilingual communication skills, both written and spoken Good understanding of the workings of a retail store and its environment Effective time management skills Strong interpersonal and computer skills Qualifications Minimum of 2 years customer service experience Retail experience an asset Please email resume to: rosina.silla@michaelkors.com