Assistant Manager

Location: Morgan Crossing- Surrey, BC

Reports To: General Manager

Summary: Responsible for the overall performance of the store and assists General Manager with generating sales potential, recruiting and developing staff, maintaining store appearance, and controlling expenses and shortages.

MANAGERIAL RESPONSIBILITIES:
• Identify and implement strategies and initiatives to achieve and exceed business goals
• Oversee and maintain the customer service standards to the highest possible level
• Communicate professionally and effectively with employees and all support services within the company, act as the secondary liaison for corporate communications (Human Resources, Loss Prevention, Operations, Merchants)
• Represent the Calvin Klein image through personal and professional appearance
• Take responsibility for productivity and profitability of the store including sales growth, staffing and inventory results
• Responsible for all activities within the store in the absence of the General Manager

OPERATIONAL RESPONSIBILITIES:
• Understand and comply with all company policy, procedures and operations
• Maintain the highest level of security and safety awareness within the store
• Recognize problems, analyze causes, generate alternatives and solutions
• Manage all controllable expenses, including the allocation of payroll
• Attend mall/center management meetings in the absence of the General Manager

LEADERSHIP RESPONSIBILITIES:
• Hire, train, motivate and supervise support management and sales staff with a keen sensitivity to hiring people who have strong presentation and communication skills representative of the Calvin Klein image
• Develop all employees to be knowledgeable in areas of product, merchandising, operations, customer service, sales and growth within the company
• Motivate and develop support staff to meet store goals/objectives
• Effectively supervise the sales floor to ensure customer / associate awareness at all times
• Demonstrate teamwork within store and company and ensure that staff is treated professionally, respectfully and courteously
• Lead by example

MERCHANDISING RESPONSIBILITIES:
• Responsible for direct supervision of a selected department or departments and ensuring the department(s) performs to its maximum potential
• Participate and oversee the execution of all merchandising directives, updates and markdowns in a timely and effective manner
• Analyze and react to the needs of the business, identify top sellers, slow sellers and fulfillment of merchandising strategy
• Ensure that brand consistency is upheld in the store and merchandising standards are consistently met
• Have thorough knowledge of sales floor and stockroom organization / systems

QULIFICATIONS:
• Three to five years senior management experience, preferably in a retail clothing environment, or equivalent senior management experience
• Minimum high school education or equivalent. Bachelor’s degree in business or related field preferred
• Ability to communicate with customers and store personnel
• Physical capacity to maneuver around sales floor, stock room, and office, lift heavy objects, stretch, and bend
• Aptitude with cash register and office computer
• Willingness to work a flexible schedule to meet the needs of the business, which may require evening, weekend, and holidays shifts.

If you are interested in this position, please send your résumé to cc403store@pvh.com.