|Date Posted||Oct 17, 2012|
|Job Type||Full Time|
Reporting to the Director, Retail Operations, the incumbent manages a retail store and sales team to provide first rate customer service, expand the Ben Sherman brand and increase sales to ensure corporate goals are achieved. The incumbent liaises with Head Office to develop retail and sales strategies to increase brand recognition and market share.
•Greets and engages customers to provide first rate customer service, expand the Ben Sherman brand and increase sales volume and achieve sales targets.
•Oversees scheduling, workloads and provides staff supervision to ensure that work is done accurately, efficiently and complies with policies, procedures and standards as well as best working practices.
•Provides guidance, coaching and performance feedback and reviews. Conducts hiring and performance management of employees to maintain and enhance competency levels, identify future training requirements and achieve goals to increase performance. Manages employee relations and terminations as required.
•Monitors merchandise to ensure that all articles are folded, steamed, hung and displayed in a pleasing way to ensure customers are able to locate their sizes easily and the store looks neat and orderly.
•Extracts relevant data to compile sales reports and summaries, completes inventory counts, enters purchase orders and tracks store transfers to ensure Head Office is updated with current and accurate stock and sales information.
•Operates the computer system to complete sales, track inventory, facilitate exchanges or returns and completes necessary documentation to ensure opening and closing of cash is balanced each morning and by the end of the business day.
•Monitors available merchandise on the shop floor to ensure all sizes and styles that are available are displayed. Restocks from the back room to fill the floor as necessary.
•Ensures the store is clean every morning and at the end of each business day, including; removal of garbage, vacuuming, dusting. Ensures the store neat and orderly, merchandise is folded and the store is appealing for the next business day
Skills, Knowledge & Education:
This position requires an advanced level of initiative and judgment in order to organize and prioritize tasks, workload and projects. Courtesy, tact and diplomacy are required in dealing with colleagues in every day working relationships.
•Requires an ability to apply concepts and theories to improve functions or operations.
•Manages a store by focusing on achievement of objectives.
•Requires specialized interpersonal skills to resolve situations with colleagues, customers and staff where there may be some level of conflict, stress or uncertainty.
•Provides solutions by using imaginative approaches where constructive thinking and innovation are required.
•Utilizes decision making skills to achieve specific organizational objectives with consideration given to their impact on other work groups.
•Adaptable to set and prioritize work with varying exceptions. Able to work with diverse personalities and styles.
•Communicates with clarity, verbally and in one on one or group situations, or over the telephone.
•Communicates well in writing by composing clear documents.
•Advanced understanding of quality standards relative to sales, marketing and merchandising.
Education & Job Knowledge:
Post secondary education equivalent to a one year diploma course in sales, marketing, fashion, merchandising or related field.
Greater than 3 years but less than or equal to five years of retail experience or equivalent.
Certificates, Licenses or Registration:
* Incumbents are required to exert the following physical effort; however, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Much of the time is spent standing with the occasional opportunity to sit or rest. The incumbent frequently required to kneel, reach, bend, stretch and carry objects such as stock inventory or display units.
Work is mainly performed in a comfortable retail environment where there is some exposure to dust, fumes, temperature variance and other sensory attributes. Level of noise at any given time is mild to moderate and may experience frequent interruptions.
There is a regular need to give close attention, much of the time requiring the use of two or more senses simultaneously.
The incumbent would be exposed to situations which may cause mild to moderate mental stress. There are some noticeable pressures from managing others, working with the general public, multitasking, decision-making or producing accurate work. The stress levels felt would not be noticeably disruptive to the work nor would the unpleasant reaction be strong or persistent.
Note: This job profile indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. The incumbent may be asked to perform other duties which may be assigned from time to time.