|Date Posted||Jul 20, 2012|
|Job Type||Full Time|
POSITION TITLE: Deputy General Manager
REPORTS TO: General Manager
The Deputy General Manager is accountable to the General Manager for all aspects of the achievement of excellence in the efficient and effective growth of the businesses in the store while striving to meet or exceed the profit model and productivity standards.
•To support the General Manager in all areas.
•To inspire, motivate coach and develop the store team.
•To challenge, stretch and motivate the Brand and Visual Management team to fulfil the Brand requirements
•To challenge, stretch and motivate the Management team to deliver in all areas of the store
•To coach and develop the team on Commercial issues such as understanding of financial data, use of company and in store reports and protection of profit.
•With support from the General Manager set payroll targets and ensure departments are appropriately staffed and payroll costs controlled.
•Act as a role model and ensure that the whole team deliver exemplary Customer Service at all times.
•Ensure that communication is a priority within the store that the whole team are involved and engaged
•Conduct regular floor walks with the Management Team to ensure layout is commercial and excellent retail standards are maintained.
•Ensure that all promotions / layout changes are actioned to a high standard in line with company guidelines
•Assist the General Manager in the setting of Sales Plans / Cost Plans.
•Develop a full understanding of the local market place and make commercial decisions accordingly.
•Ensure that company and store specific processes aimed at protecting profit are in place and adhered to.
•Ensure full understanding of Brand Strategies and visual requirements ensuring operational factors and visual excellence are both facilitated.
•Develop constructive relationships with Head Office contacts to support the delivery of the Brands in store but also to challenge them in order to move the brands on.
•Support and Participate in special events aimed at developing the Brands within the market place.
•Execute and implement all Loss Prevention procedures and ensure team is following standards.
•Exhibits a concrete understanding of all Health & Safety procedures, and takes the necessary steps to implement them within the team.
•Understands the importance of company credit card programs, educates and holds associates accountable to deliver the planned results
•Adheres to all company policies and procedures.
•Exemplifies and instills in team company’s Code of Business Conduct
•3 – 5 years Retail experience
•University degree or College Diploma in Retail Management, Business or related field preferred
•Strong Leadership skills
•Experience with coaching and developing a team
•Creative and analytical thinker
•Great organization and time management skills
•Great Communication skills, written and verbal
•Ability to make decisions under pressure in a fast-paced environment
•Understanding of Back of House operations
•Ability to work a flexible schedule to meet the needs of the business
•Proficient in Microsoft Office
This Job Description is not an exclusive or exhaustive list of all job functions that an individual in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded reduced or delegated by the Company at any time to meet the needs of the business.